FAQs

When can I expect my delivery?
• Cairo \ Giza \ Alex : 1-3 Business
Days
• Delta \ Canal: 2-3 Business Days
• Red sea I Upper Egypt: 3-4
Business Days
• International shipping: 5-7
Business Days

 

How long before my order ships?
All in-stock orders are processed within 1-2 business days.
Note: if you place an order after 12pm on a Thursday, your order may not be shipped until the following Sunday.

 

Do you have a storefront?
How can i see your collection?

We are an Online Boutique, we have a seasonal store at Marassi the Alley and The Strip next Seashell Gate that opens during the summer months.

Our showroom in Cairo is at Sheikh Zayed 

Stay tuned for more locations opening up soon!

 

Can I try my order on while the courier is waiting outside?
• Yes, you can!

 

What payment methods can l use?
• We Accept all the major credit cards**or COD (cash on delivery).
**please note we don't accept American express.

 

How do I know if the product fits?
Please let us know and we will be more than
happy to help you with that.
We have size charts for almost all the products we have in stock.
we can send you the size chart for any style you like!

 

What's the delivery procedure?
After you've placed your order you will receive an Order Confirmation on your Email or Text .
We will process your order as soon as humanly possible. If you place your order before 12 pm on weekdays, your order will be shipped the very same day. Once your order has been dispatched, you will receive a Message or an Email.

 

How can we place an order on instagram?
You can DM us on instagram
In order to process your order we need you to send us your full name, phone number and exact address in Arabic.

 

Are the products the same as shown?
Yes, but color Might Slightly Vary Due To Screen Resolution Or Lights Used During Photo Shoot.
You can always ask
us to send you a real picture of any item you like!

 

How often are items restocked?
We rarely restock as shopping at Lush was always
about being different and unique.
However. We determine a reorder of an item depending on how many people asked for a reorder. The best way to know if or when a restock will happen is to enter your phone or email.
let us know which style that you like to be restocked
and we will let you know if we do restock it!

 

What's your return policy?
Unfortunately, we don't return or exchange We're still a small team here at Lush, so we do not currently offer refunds.
But we do offer a try while the courier is outside service
If you have any questions about the fit of an item, please feel free to Contact Us before you make your purchase.